Replacement & Refund Policy

At GenZ’s Spices, we do not offer refunds once a product is sold.
However, replacement will be provided in case of damaged, expired, or incorrect products, subject to verification.

Replacement conditions:

• Issue must be reported within 24 hours of delivery

• Product must be unused and in original packaging

• Proof (unboxing video or clear photos) is required

No replacement will be provided for taste preferences or improper storage after delivery.

Strict Policy Version

All sales at GenZ’s Spices are final.
We do not provide refunds under any circumstances.
Replacements will be considered only if the product is damaged or incorrect at the time of delivery and reported within 24 hours, along with an unboxing video.